Shipping & Return Policy
At Urban Mochi, we are in association with leading delivery partners across the country. Our standard delivery timeline is 5-10 days depending on the location.
At Urban Mochi, we are in association with leading delivery partners across the country. In case any of our products is unable to meet your expectations we consider this as a regretful event, though we also offer you a '3 days’ return from the date of delivery. You can contact helpdesk by email - firstname.lastname@example.org within service hours.
We will be glad to help you with the Return claim process.
Placing Return/Exchange Request,
Kindly contact our helpdeskby email - email@example.com within service hours.
During pick-up, your product will be checked for the following conditions:
Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be un-detached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product's original packaging should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Urban Mochi
We will process the refund after receipt of the product by Urban Mochi LLP. Refund will be processed based on the mode of payment of the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 14-21 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account in 7-10 business working days.
Once your return is received and inspected, you will receive an email about the status of your return.
In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 14-21 working days.
As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand new shoes to reach your door.
Late or missing refunds (if applicable)
If you haven't received your refund even after 14-21 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some difference in time before a refund is displayed in your account.
If you have done all of the above and you still haven't received your refund amount, please write to firstname.lastname@example.org
You can address the return shipment to our address: Urban Mochi LLP, Plot No. 776-A, Shop No. 4, 8-2-293/82/A/776/A and 8-2-293/82/A/776/A/1 Ground Floor, Manakchand Plaza Road No 45 and 39, Jubilee Hills, Hyderabad, Telangana 500033
For items that you bought on discount or from the sale, no return is allowed.
NO EXCHANGES ALLOWED ON ANY PRODUCTS SOLD ON THIS WEBSITE.
In case of damaged items, please inform our customer service help desk within 48 hours of receipt.